A contact center agent’s growth is impacted with each coaching moment. Goal setting, prioritization and measurable follow-up all play into the success of each of these coaching moments. How can you best structure your coaching moments to ensure you have a measurable action plan that will ultimately drive towards the overall organizational goals? By implementing a Performance Management (PM) program, you can set targeted goals and prioritize you coaching moments to focus on behavioral opportunities that will drive the best results.

Join us for our second installment  in our Performance Management webinar series with Chris Bohle and David Kohari  on Wednesday, September 3rd at 12 CST / 1 EST for a 30-minute webinar to learn how to optimize your coaching moments to drive the best results. Click here to register.

Can’t attend the live webinar? Remember, you can always access on-demand webinar recordings in our video archive to learn more.