Canidium Inks Managed Services Contract with Rocket Fuel

Canidium Establishes Long Term Relationship with Rocket Fuel San Francisco, CA November 17, 2015 – Canidium has signed a continuation of work contract of managed services to support internal use of Xactly Incent with Rocket Fuel in the fourth quarter of 2015. Canidium is a Sales and Service Performance Management Consulting firm which provides Strategy, …

Canidium facilitates Implementation of CallidusCloud Commissions for CreditRepair.com

Houston, TX – (July 17, 2014) CreditRepair.com, a credit repair services provider, chose to implement CallidusCloud Commissions to support the rapid expansion of its salesforce, facilitated by Canidium consulting and vendor selection services. CallidusCloud Commissions allows businesses to automate commission calculations and payments for internal and external sales, resulting in quicker and more accurate commission …

How to Leverage KPIs and Motivate Agent Performance

The success of your contact center is placed in the hands of each individual agent’s performance – so what can you do to better track and improve the right behaviors that will ultimately drive towards the overall organizational goals? By implementing a Performance Management (PM) program, you empower your agents with the right level of …