Working with a managed services provider can reduce your in-house IT costs by 40% while increasing efficiency by 50-60%. The benefits of ongoing external support after a solution's implementation are manifold. However, before signing a contract, you should know what the provider has to offer.

At Canidium, we provide different support tiers based on our clients’ needs, our highest and most intensive level of support being our full staff augmentation managed services, which facilitate the long-term maintenance of technology infrastructure. If you choose to leverage this tier of support, we do more than just assist with upkeep or troubleshoot specific system inefficiencies—we take over the totality of your system’s daily management so you can focus on running your business. With full-service support, our team integrates seamlessly with yours, ensuring optimal performance without the need for extensive internal resources.

To give you a better idea of what a managed services contract with Canidium looks like, this article covers what ongoing maintenance means, the different levels of service available, and their associated cost structures.

Getting Full Service Staff Augmentation of Your In-House Team

Your work is not over post-implementation. Sophisticated solutions such as SAP SuccessFactors Incentive Management (SFIM) require ongoing maintenance to support system health. While solution maintenance is less intensive than the implementation process—ongoing updates, troubleshooting, and proactive issue prevention are essential to maintaining the long-term value of your solution.

Yet, for many companies, continuous maintenance strains internal resources. You may lack the time or solution-specific expertise required to ensure your system remains in peak condition. In such cases, most companies turn to managed service providers to fill in the gaps.

The key to garnering the most value from a managed services contract is to match your provider’s level of support with your organization’s unique needs. If you have a solution that can be managed without specialists, and you intend to use your in-house resources on maintenance, then you shouldn’t opt for full staff augmentation services. However, if you have a highly configured solution or a software product that requires specialized maintenance, you will either need to hire a team internally, or bring in an external team to take care of your system. In these situations, most companies decide to outsource, not only because it can be more cost effective, but also because they can find top tier talent readily available with a managed service provider.

Unlike ad-hoc support services, Canidium’s full staff augmentation managed services function as an extension of your in-house team. Our consultants are always available, providing the same level of support as if they were physically in your office. This is more than just IT assistance—it’s an ongoing, strategic partnership where we handle system updates, configuration changes, and proactive monitoring without requiring internal intervention. In other words, you can bring in a team of high-level specialists without incurring hiring costs or bumping up your in-house overhead.

For organizations that require flexibility, we also offer ad-hoc support for specific projects or short-term needs. However, full-service augmentation ensures faster response times, deeper system knowledge, and greater strategic alignment.

Canidium’s Service Levels: Choosing the Right Level of Support

Canidium offers various levels of managed services based on your organization’s needs. Here’s a quick overview of the differences:

Choosing the Right Managed Services Payment Option

As with any investment, cost is a major component of your decision. Canidium’s managed services agreements come with two different fee structures:

Prepaid Bucket of Hours

• Clients prepay for a set number of service hours.
• Includes a dedicated, named resource team familiar with your system.
• Discounted hourly rates for better cost efficiency.

Pay-As-You-Go

• Flexible contracts tailored to specific projects.
• Access to Canidium’s expert team, though dedicated team allocation is subject to availability.
• Ideal for businesses requiring short-term or unpredictable support.

If you’re seeking a full-service staff augmentation, the prepaid option provides the most value. It ensures dedicated resources and continuous engagement, which best facilitates the close relationship you will have with your managed services team. Alternatively, if you are looking for ad-hoc maintenance, the pay-as-you-go option is typically the best fit. It prioritizes flexibility and easy scalability of your service level, so you can ramp up or down your service level whenever needed.

Why Choose Full Staff Augmentation Managed Services

Canidium’s managed services provide more than just technical support. Our support team becomes your long-term partner, offering strategic guidance, system monitoring, and hands-on management. When you choose full-service staff augmentation, you're not just outsourcing support—you’re gaining a dedicated team that functions as an extension of your own. Here’s what that means for your organization:

1. Always-On Availability

With Canidium’s full staff augmentation managed services, support is never limited to a ticketing system or restricted hours. Our team is always available, ensuring that whenever an issue arises—whether during a critical payroll cycle or a sudden system glitch—your business keeps running smoothly. For example, you will never experience downtime during peak incentive processing periods because our team proactively monitors system performance and intervenes before issues escalate.

2. Proactive System Optimization

Rather than waiting for problems to arise, we take a proactive approach to issue prevention. Our team continuously monitors your system’s performance, applies updates, and conducts health checks when necessary to prevent disruptions.

Imagine you’re facing performance bottlenecks during quarterly incentive recalculations. With full staff augmentation services’ continuous monitoring, our team will identify and resolve inefficiencies, preventing processing time delays.

3. Seamless Compensation Plan Changes

With full-service augmentation, changes to your compensation plan—whether annual updates or mid-year adjustments—are seamlessly integrated into your system without burdening internal resources. Say you need to adjust sales compensation mid-year due to market shifts. With Canidium’s full-service support, these changes can be implemented smoothly, with thorough regression testing ensuring zero disruptions.

4. Strategic Guidance and Best Practices

Beyond technical support, we provide strategic consulting to ensure your incentive management system aligns with your business goals. Our deep knowledge of SAP’s SuccessFactors Incentive Management means we don’t just fix problems—we optimize your system for growth and efficiency.Our consultants provide incentive compensation best practices to increase your sales team engagement and streamline commission calculations. Consequently, you can boost productivity without scaling your sales team.

5. Reduced Internal IT Burden

Overseeing an incentive management system requires specialized skills that most internal IT teams don’t possess. With Canidium’s full-service staff augmentation, your IT team can focus on core business functions while we handle system maintenance, enhancements, and troubleshooting. With access to Canidium’s technical specialists and consultants, you get best in class services without the high costs of bringing on top-talent. Additionally, you avoid overburdening your existing IT staff, eliminating the possibility of critical service disruptions in other areas of your business infrastructure. 

Getting Started With Canidium’s Full Staff Augmentation Services

Canidium’s full-service staff augmentation isn’t just about keeping your system running—it’s about making sure it evolves with your business, remains optimized, and supports your long-term success. We go beyond traditional IT support by seamlessly integrating into your team, offering continuous system monitoring, proactive issue prevention, and strategic guidance.

By choosing Canidium as your managed services provider, you gain a dedicated partner who ensures your incentive management system remains efficient, adaptable, and aligned with your business goals. Whether you need full-service augmentation, structured periodic updates, or ad-hoc maintenance, our tailored service options provide the right level of support to maximize your technology investment.

Interested in learning more? Contact us today to find the right managed services package for your organization. In the meantime, learn how to avoid the five most common problems with managed services here.