Working with a managed services provider can reduce your in-house IT costs by 40% while increasing efficiency by 50-60%. The benefits of ongoing external support after a solution's implementation are manifold. However, before signing a contract, you should know what the provider has to offer.

At Canidium, we provide managed services to support clients with the long-term maintenance of technology infrastructure. We leverage our in-depth expertise in SAP's SuccessFactors Incentive Management (SFIM) to ensure you continue to derive maximal value from your solution.

To give you a better idea of what a managed services contract with Canidium looks like, this article covers what ongoing maintenance means and its associated cost structures.

What Canidium's Managed Services Team Has to Offer

Your work is not over post-implementation. Sophisticated solutions such as SuccessFactors Incentive Management require ongoing maintenance to support system health. While less intensive than the implementation process, ongoing updates, troubleshooting, and issue resolution are vital to the long-term value of your solution.

For many companies, this continuous maintenance strains internal resources. They may not have the time or solution-specific expertise required to ensure their solution remains in peak condition. In such cases, companies turn to managed service providers.

To provide a more thorough understanding of the returns you can garner through a service-level agreement with Canidium, here is a breakdown of what to expect:

Expert Support and Maintenance

Canidium's managed services offer access to expert technical support and maintenance, ensuring your software solutions are always running smoothly. Our dedicated team is equipped to handle any issues that arise, minimizing downtime and maximizing system performance—improving your overall solution ROI. 

Our team's specialization in SAP's incentive management tools sets Canidium apart with comprehensive optimization, faster troubleshooting, and more seamless system operation. Clients who leveraged Canidium's services during their system implementation also benefit from working with the team that designed, configured, and implemented the solution, giving them an in-depth understanding of your infrastructure and workflows. 

Finally, continuous maintenance is crucial for maintaining high availability and efficiency in your operations, regardless of whether or not you choose to work with a managed services provider. Without extensive expertise in your SFIM configuration, internal resources may struggle to maintain maximal system output. Consequently, your costs could increase while your investment value wanes. On the other hand, working with a managed service provider prevents system degradation while also eliminating internal resource strain.

Scalability and Flexibility

Weathering times of economic volatility requires operational agility. Your digital infrastructure must remain flexible enough to facilitate quick compensation and incentive structure changes in response to market fluctuations. 

Canidium's SAP managed services team is on hand to provide quick support for clients in competitive or volatile markets. We protect your long-term solution scalability and flexibility, facilitating agile and competitive market responses. 

Cost Efficiency

Canidium's managed services help you achieve greater cost efficiency by reducing the expenses associated with in-house IT operations. By outsourcing your system maintenance and support, you avoid the overhead costs of hiring, training, and managing IT staff specifically dedicated to your incentive compensation infrastructure management. At the same time, you avoid overburdening your existing IT personnel. 

Beyond reducing your in-house team overhead, managed service providers improve the long-term value of your solution. System workflows and integrations remain seamless, maximizing your sales team's returns from the solution. 

Proactive Approach to Issue Prevention

The costs of leaving an issue unresolved are twofold. First, you incur losses from any workflow inefficiencies resulting from the problem. Second, lingering technical challenges may be exacerbated over time by user patchwork fixes. 

Our SFIM-managed service team focuses on proactive issue prevention, identifying and resolving potential problems before they disrupt your business. This approach minimizes emergency interventions and helps maintain a stable, uninterrupted operational environment. By preventing issues before they occur, we help you save time and resources, allowing you to focus on strategic business activities.

System Monitoring and Support

Continuous monitoring is key to keeping your system in optimal condition. Beyond performing the routine tasks required to keep your system in peak condition, Canidium's managed services team tracks the health of your solution, both to proactively solve challenges before they impact your system and to capture and troubleshoot issues as they arise. Otherwise, maintenance issues left unaddressed for too long can impact your compensation and incentive processes.

Canidium's managed services team monitors your systems to ensure they perform optimally. They quickly detect and address any issues, ensuring minimal business disruptions. As a result, your sales teams benefit from reliably efficient and accurate incentives and compensation structures.

Configuration and Enhancement

Over time, your operations may expand, contract, or shift priorities in response to external market factors. Subsequently, your incentive management solution will need to adapt to shifting workflows.

Canidium offers customization and enhancement services to ensure your software solutions align with your changing business strategies. This includes upgrades, integrations, and modifications tailored to enhance functionality and usability.

Training and User Adoption

To see returns from your incentive management solution, your employees first need to learn how to use it. Comprehensive user training is the best way to familiarize users with the system.

Canidium can offer training specific to your configured solution, facilitating increased user adoption. The team's professional support ensures all levels of your organization are proficient in using the implemented solutions. As a result, your workforce can navigate SFIM with enhanced user competence, allowing them to fully leverage your systems' capabilities. Simultaneously, you increase the speed with which you start to see returns on your investment.

Strategic Consulting

Sophisticated tools such as SFIM can be leveraged in various ways to service each client's unique needs. However, it requires solution-specific expertise to guarantee that you are using the tool in the best way for your organization. 

Our strategic consulting services go beyond technical support to help you align your incentive management system with your business goals. This alignment is critical for ensuring your technology investments support your overall business strategy.

Understanding Canidium's Managed Services Payment Options

As with any investment, cost is a major component of your decision. Canidium's managed services agreements come with two different fee structures:

Prepaid Bucket of Hours: Clients prepay for a set number of service hours. This option provides you with:

• Access to a dedicated, named resource team familiar with your system
• Discounted hourly rates

Pay-As-You-Go: On-demand services without long-term commitments. This option includes:

• Flexible contracts tailored to specific projects.
• Access to our expert team. However, dedicated team allocation is subject to availability and may vary. That said, our team still responds efficiently to requests. No request is left unresolved for an extended period of time.

Either option confers the benefits of professional managed services. However, the prepaid bucket of hours is slightly more cost-effective and offers the advantage of a named team. In most cases, prepaid hours are the ideal option. Yet, under the right circumstances, pay-as-you-go can be preferable, specifically for clients in need of highly flexible contracts.

Canidium's Ongoing SAP Incentive Management Maintenance and Support

Canidium's managed services offer expert technical support and maintenance to ensure smooth operation of your software systems, optimizing return on investment through minimized downtime and maximized system performance. Our team specializes in SAP's incentive management tools, allowing for faster troubleshooting and seamless system operations.

Canidium's managed services facilitate scalability and flexibility, allowing you to respond swiftly to evolving market demands. Additionally, the managed services enhance cost efficiency by reducing expenses associated with in-house IT operations such as hiring, training, and managing staff. At the same time, proactive issue-prevention strategies minimize the need for emergency interventions, maintain stable operations, and free up resources for strategic initiatives.

Read this comprehensive guide to learn more about Canidium's managed services.