Software systems need regular maintenance and updates to constantly offer optimal performance. Many companies work with a managed services provider that manages these tasks post solution implementation. However, other organizations do not want to depend on managed services long-term. 

Canidium's Xactly implementation and managed services team helps clients achieve their ideal platform setup, whether that's by offering long-term support, or by helping them prepare for self-sufficiency.

If your organization intends to manage Xactly in-house, this article uncovers the benefits and challenges of doing so, highlighting the most important educational resources Xactly offers for self-sufficiency. 

Self-Sufficiency vs. Managed Services

The decision between maintaining an SPM system in-house and outsourcing involves weighing the benefits of control against the convenience of expert management. Self-sufficiency in SPM is the most direct way of managing your incentive compensation solution. Companies work with their internal IT department to influence their sales strategies instead of professional external management. The benefit of this approach is that it fosters a deeper understanding of the system's workings within the company; users will likely need to gain a deeper understanding of the behind-the-scenes workings of the solution. Of course, self-sufficiency is not an option for many highly complicated systems. However, intuitive solutions such as Xactly can be managed in-house if you have available resources and are willing to learn the inner workings of your configured solution. 

Conversely, managed services offer the expertise and hands-off maintenance some companies prefer, especially those without the resources to manage SPM systems. Managed services can reduce the burden on internal IT staff, providing peace of mind with professional oversight but at the cost of potential dependency on the service provider. This is why it's vital companies choose their managed services provider carefully. It is often a long-term partnership. That said, the benefit of managed services is expert, ongoing solution optimization. Your system will be kept at peak performance without any additional burden on your existing resources. Issues such as troubleshooting may also be resolved more efficiently with the help of solution-specific experts. 

Ultimately, the best route for your organization depends on your resources, goals, and priorities. If self-sufficiency is a goal, then remember that you always have the option to bring in a managed service provider should the prospect become too burdensome. Similarly, if you choose to work with a managed service provider, they can be a resource to help educate your internal team on the workings of your configured solution, helping you achieve your long-term self-sufficiency goals.

The Challenges of In-House Maintenance

Managing SPM in-house presents three notable challenges:

• Technical Expertise: In-house management requires a level of technical know-how that might necessitate training or hiring skilled staff.
• Resource Allocation: Dedication of resources, both in terms of personnel and time, is necessary to manage and maintain the system effectively.
• Up-to-Date Knowledge: Keeping up with new features, best practices, and industry changes is crucial but can be demanding.

Despite these challenges, Xactly provides extensive resources to help companies overcome them and successfully achieve a high degree of self-sufficiency.

How to Leverage Xactly's Resources to Achieve Self-Sufficiency

With the help of Xactly's extensive online and in-person resources, managing and maintaining your system in-house is entirely possible. If you do choose to opt for self-sufficiency over managed services, start user and IT personnel training with the following educational materials: 

Xactly University

Xactly University is a prominent repository of educational resources. This comprehensive learning platform provides training courses tailored to various organizational roles, from sales professionals to IT administrators, ensuring that all team members are well-equipped to utilize the tool to its fullest potential.

Blogs and Guides

Xactly's extensive collection of blogs and guides offers insights into best practices, industry trends, troubleshooting tips, and more, helping users stay informed and proficient in managing the system. It is how your internal resources can stay up to date with the latest features, best practices, and system updates.

Webinars

Regular webinars hosted by Xactly offer deep dives into specific features, functionality enhancements, and effective strategies for SPM management. These sessions are invaluable for continuous learning and keeping abreast of new developments. Innovation Station is another great resource for in-depth strategic discussions and thought leadership.

Events

Xactly also hosts events that provide networking opportunities with other users and experts in the field. These events can be a great way to learn from peers and explore innovative uses of the Xactly system. The biggest event of the year is Xactly Upside, where tips, tricks, and new innovations are shared.

Achieving IT Independence: Managing Xactly In-House

The choice between self-sufficiency and managed services depends largely on a company's internal capabilities and strategic priorities. While in-house management requires a commitment to learning and resource allocation, it offers independence from service providers. Xactly provides extensive resources through Xactly University, blogs, guides, webinars, and events, empowering companies to successfully navigate in-house management challenges and achieve a high degree of self-sufficiency.

For companies choosing managed services, selecting providers carefully is crucial to ensure ongoing optimization and support. However, resources like Xactly University and regular educational events can also facilitate a transition towards greater in-house management capability over time, supporting long-term goals for IT independence and operational agility.

If you want to learn more about Canidium's managed services, read this comprehensive guide.