Canidium has been a leader in the sales & customer service workforce optimization (WFO) space since 2008 and we’re continually looking for ways to improve the experiences of our clients’ employees and customers.
As telephony infrastructure solutions have improved over the years, more and more of our customers are in need of an all-in-one solution that can modernize their inbound and outbound call centers, while providing integration opportunities with their existing WFO tools. Canidium is excited to partner with Interactive Intelligence to offer a product suite that will greatly enhance and streamline many of our customers’ operations with the following products:
- PureCloud Collaborate: Connect your teams faster and easier than ever before with group chat, video conferencing and file sharing – all on both desktop and mobile applications.
- PureCloud Communicate: Enhance the Collaborate functionality by adding IP PBX voice capabilities, including audio conferencing and call recording all within a unified inbox.
- PureCloud Engage: A comprehensive contact center solution that includes everything Communicate does, plus multi-channel routing, speech-enabled IVR, reporting & analytics, outbound campaigns and CRM integrations.
In addition to supporting your sales & service WFO needs, Canidium is now able to provide a scalable and dynamic cloud-based telephony infrastructure that can greatly enhance your sales and service operations; additionally cloud delivery of the ININ suite reduces costs of hosting and maintenance and eliminates expensive upgrades. Our dedicated architects will help you design, deliver and manage your PureCloud platform and ensure your organization is constantly driving improvement on your key performance indicators.