Canidium’s partnership with Calabrio underscores our commitment to delivering the most dynamic and advanced WFO solutions to our customers. Calabrio has established themselves as a leader in the Workforce Optimization (WFO) category of enterprise software, offering workforce management, quality management, call recording and advanced analytics capabilities, deployed both on-premise and in the cloud.
The Calabrio solutions integrate well with other key capabilities within your cloud contact center, including telephony, business intelligence, sales performance management and other WFO tools. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.
Canidium has the ability to resell the entire Calabrio product suite, as well as provide implementation and support services. Canidium can help design, deliver and manage all aspects of your cloud contact center.