In our experience, your leadership will demand that we are able to identify and quantify the return that we can expect from our investment in performance management. This ROI will likely be based upon both subjective and objective criteria – and these criteria must form the founding principles for how we continually validate and evolve the program.
It is one thing to be able to identify and quantify the expected return on your investment – many promises are made during the courtship phase of any vendor relationship. But how often do we ask ourselves – how will we measure this return? We know from experience that the measurement methodology is often overlooked in the excitement of wanting to start the project.
But it is crucial to think about this measurement process upfront. We want to ensure that when your CFO comes to you next year asking about the expected versus actual ROI, that you are ready to answer those questions with confidence.