Every program requires oversight to be successful – not only do we know this from experience but we embed the idea of “operational governance” into every aspect of our methodology. We begin by helping you to establish the right foundation to accept the new program, for the world of tomorrow will be much different than the world of today, by design. But we also think about ongoing sustainability, for as the program evolves so must the operational support model.
Far too often, our customers think in terms of the implementation of technology – data sources, product configuration, reports and workflows. To be sure – we must ensure that these are handled appropriately. But what happens after the deployment is successful? Program governance, value measurement activities, maintenance of existing capabilities while new capabilities are deployed – these are all areas that must be well thought out before the initial implementation is completed.