Before introducing new processes and technology into your customer service organization, it’s important to understand the KPIs of your organization and how the service workforce can impact them. KPIs can differ by industry, organizational goals, product & service offerings, & much more.

Typical questions to consider include:

  • How many KPIs should my organization have?
  • What are the leading indicators and behaviors that align to those KPIs?
  • How do I incentivize my teams the right way?
  • How often should we adjust targets to stay relevant?
  • How do I tie these targets into a coaching methodology?

With customer service consulting from Canidium, we can help you complete a comprehensive KPI & Behavior Assessment in line with your organization’s goals and objectives. Establishing this starting point is key to developing an effective customer service management system.

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